TICKETS.
TICKET INFORMATION.
Advance tickets are available exclusively through our ticketing partner Showclix.
DOOR.
Tickets are available at the door to all non-sold out events the night of the event at the venue box office, 30 minutes before doors.
FINDING YOUR TICKETS.
- Mobile Ticket: when you choose this option, a link to a mobile ticket will be sent to the number you provided on the day of the event.
- Print at Home: immediately after check out you are sent a confirmation email with a link to download and print your ticket(s).
With either method you are always sent a confirmation after checkout via email. Often a lot of time can go by between your purchase and the event, and you might lose or can’t find your confirmation. Don’t worry, simply visit showclix.com and sign in to “My Tickets” with your email and password for a complete history of your orders. Here you can always download or retrieve tickets to your events. If you have forgotten your password you can retrieve it here. There are also links if you need additional help. Please contact Showclix with the various links provided on their site if you still need help locating a past order.
HOW DO BARCODES WORK?.
When you purchase your tickets on Showclix, you’ll receive a confirmation email with a single barcode for the entire purchase. That barcode can be used for admission for all of the events and tickets on your order. But, what if you need individual barcodes for each event or to give to others in your party? You can go to showclix.com and sign in to “My Tickets” where you can get individual tickets and barcodes for each event and purchase if needed. If you need help with this process, Showclix offers various methods to contact them for support on their website.
REFUND POLICIES.
All ticket sales are final and non-refundable. These terms and conditions are presented and agreed to before you checkout on the ticketing site. Both Covid and Monkeypox have been in the public mindset long before any current event tickets went on sale, therefore there was knowledge of these risks when the tickets were purchased. There is no refund or credit of pre-purchased tickets if you decide not to, or are unable to, attend an event that occurs as scheduled after you have purchased tickets for it, regardless of the reason, including if you test positive for Covid (see below).
You may, at your discretion, sell or gift your ticket to a friend or acquaintance who can use your ticket if you are unable to attend.
COVID POLICIES.
Only if the event is cancelled or postponed due to a government order related to Covid, your ticket or pass will be refunded or honored at a future event. There are no refunds if you personally are unable to attend an event that is occurring for any reason.
All sales are final. There is no refund or credit of pre-purchased tickets if you decide not to, or are unable to, attend an event that occurs as scheduled. You warrant that you already understand the risks associated with attending a public event in 2023 and the risks and possibilities related to covid and any potential positive test result is a risk you take when purchasing a ticket in advance. We cannot offer refunds or credits of pre-purchased tickets if you test positive or are unable to attend an event because of a personal Covid reason. As of June 2022, the risk of covid and possible test results is understood and assumed by the ticket purchaser and the responsibility of the purchaser and not the promoter. If you cannot attend because of a personal reason, you may give or sell your ticket to a friend or acquaintance but the ticket is not refundable from Showclix.
It is important to remember that neither Masterbeat nor the venues we operate our events at are responsible for local, city or state covid policies and regulations.